[DDC Customer Service Center] Most Popular Articles

Outlook Mail Client Settings - POP/SMTP-AUTH

Fri, 27 Mar 2009 13:56:46 GMT

Mail Client Settings

Outlook 2000

Outlook 2000 Mail Client Settings

Step 1: Right click on the Outlook icon on your desktop and select properties. Select the “Show Profiles” option.

Note: If you don't see the mail setup dialog box after selecting properties on the Outlook icon, you can get to this setting by selecting Start>Settings>Control Panel in the Windows interface, then selecting the “Mail” icon.

Step 2: Select your profile and then click on the “Properties” button.

Step 3: Click on the “E-mail Accounts” button.

Step 4: Select “View or change existing e-mail accounts” then hit “Next”.

Note: In some versions of the Outlook client you will see a different looking dialog box that will give you the option to Add, Change, or Remove. If you see this dialog, choose the Change option.

Step 5: Make sure the settings in the following window are filled out as seen below, using values relevant to your particular email account and domain. Under “Logon Information”, be sure to put your full email address in the “User Name” field.

Step 6: Select the “More Settings” box in the lower right hand corner.

Step 7: On the “Internet E-mail Settings” box, select the “Outgoing Server” tab. Check the “My outgoing server (SMTP) requires authentication” box, then go to the “Advanced” tab in the upper right hand corner.

Step 8: Change the “Outgoing server (SMTP) value from the default of 25, to 465

The rest of the settings should match those seen below. Now hit the “OK” button to save your changes.

Step 9: Select “Finish” to exit the configuration wizard. Try hitting Send/Receive in your email client to check whether it is working properly. If you are still not sending or receiving mail, try closing your Outlook client and then opening it back up.

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Outlook Express SMTP Re-configuration - POP

Tue, 30 Dec 2008 15:12:33 GMT

Mail Client Settings

Outlook 2000

Outlook Express

Outlook Express SMTP Re-configuration

Step 1: Open Outlook Express, then click on the Tools drop menu and select Accounts.

Step 2: The Internet Accounts dialog box will open. Click on the Mail tab (shown in red box in the upper left hand corner) then select your mail account (in this example it is listed as mail.yourdomain.com). Now click on the properties button (shown in red box on the right).

Step 3: The properties dialog box for your account will now open. Select the Servers tab (shown in red box).

Step 4: You should now see the settings for the Servers tab. Make sure you enter your full email address in the “Account Name” box and check the “My server requires authentication” field. Now click on the Advanced tab in the upper right hand corner of the window.

Step 5: Once in the Advanced tab of the Account Settings dialog, change the Outgoing mail (SMTP) field setting from the default setting of 25, to 465

Step 6: Click on the Apply button at the bottom of the window and then select OK to return back to the main configuration dialog. Test the Send/Receive function to make sure everything is working properly.

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Durable Backup Services

Fri, 26 Dec 2008 16:25:15 GMT

DDC provides a variety of services to ensure the safety of your data. From daily backup of a single critical machine to complete server images which can be instantly restored following a disaster. Backups can be monolithic (an entire harddrive every night) or incremental (just the information that has changed). We can also support multiple versions of your backup data, so you can retrieve a file version from yesterday, or last week.

To learn more about our backup services, pick any category below.

Online Virus Scanners list

Fri, 30 Jan 2009 23:40:05 GMT

http://housecall.trendmicro.com/
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
www.eset.com/onlinescan

Apple Mail Configuration

Fri, 27 Feb 2009 20:56:10 GMT

http://www.itap.purdue.edu/email/help/view.cfm?KBTopicID=90#KB899

Outlook Distribution List Size Limits

Wed, 08 Jul 2009 17:49:03 GMT

Adding a Self-Signed Cert to Vista for Outlook over RPC-HTTP

Fri, 27 Mar 2009 13:42:00 GMT

http://blogs.technet.com/sbs/archive/2008/05/08/installing-a-self-signed-certificate-as-a-trusted-root-ca-in-windows-vista.aspx

Setup Outlook RPC-HTTP

Mon, 05 Oct 2009 20:14:10 GMT

how to reset the user password in iManage

Sat, 03 Jan 2009 05:26:35 GMT

Steps to reset the user password in imanage

login to hbb-dms1 as administrator\Truth5432!!
start
programs
interwoven
database administration
Expand the Imanage Database
In the left window click on Users group
In the right window click the users name
Right click the user
click Modify User
click change password button
enter the password
confirm the pasword
close the user properties window

Setup Windows Mobile & ActiveSync

Fri, 27 Mar 2009 13:57:53 GMT

On your Windows Mobile device (Blackjack, MotoQ, etc.) go to Start>>ActiveSync. Follow instructions: To avoid SSL errors, disable it. Server/Account settings: Server address: mail.DOMAIN.NAME Username: e-mail address (USERNAME@DOMAIN.NAME) Password: (Exchange password) Domain: BLANK

6. Export & Import your Email Data from Outlook

Tue, 20 Oct 2009 21:46:54 GMT

1. DuraDesk Quick Start Guide

Wed, 30 Sep 2009 17:28:48 GMT

7. Working with Local Printers, Hard Drives and USB Devices

Wed, 30 Sep 2009 17:29:17 GMT

0. DuraDesk User Guide Table of Contents

Wed, 30 Sep 2009 17:28:37 GMT

3. Configure RDP Client to Connect to DuraDesk

Wed, 30 Sep 2009 17:28:54 GMT

4. Working With Email in DuraDesk

Wed, 30 Sep 2009 17:29:01 GMT

8. Working with Applications in DuraDesk

Wed, 30 Sep 2009 17:29:25 GMT

5. Add an Email Account to Your DuraDesk

Wed, 30 Sep 2009 17:29:06 GMT

9. Working with Data in DuraDesk

Wed, 30 Sep 2009 17:29:36 GMT

2. Devices You Can Use to Connect to DuraDesk

Wed, 30 Sep 2009 17:28:14 GMT

Email Stuck in Outbox in MS Outlook

Mon, 21 Sep 2009 15:44:43 GMT

Symptom: In Microsoft Outlook an outbound email does not clear from the Outbox on send/receive. The email may be resent periodically when the user tries to resynchronize email. Trying to delete the email from Outbox fails. Cause: There is no documented cause for this behavior in Outlook, but the fix is as follows: Fix: In Outlook File --> Work Offline Wait 5 minutes Try to delete message from Outbox. If it fails... File-->Exit Wait 5 minutes Restart Outlook, remain offline. Try to delete message from Outbox. If the above doesn't work, then rebuilding or recreating the Outlook PST file is recommended.

Email sent to me is bounced. The sender reports "error 451" Sender Verify Failed.

Mon, 21 Sep 2009 15:58:45 GMT

SYMPTOM: Someone who's trying to send me email tells me that his messages have been bouncing with an error: 451-DEFER - Sender Verify Failed - Domain [sendersdomain.com] tells us 451 sender's email address [yourfriend@sendersdomain.com] is invalid. CAUSE: The person trying to send mail to you is using an incorrectly configured mail server. The other mail server's administrators have implemented Sender Address Verification ("SAV") using the sender account. So when they attempt to verify an address their server connects and says HELO as requesting verification of you@yourdomain.com. DDC, like all properly configured mail hosting organizations will deny these messages since they are the principal source of "Backscatter SPAM". The sender is the source of backscatter SPAM. FIX: The other user should request proper configuration of their mailserver. The other party's mailserver needs to connect to DDC as some_real_user@mail.services.com. This is a configuration option in every Server Address Verification implementation. In this case, the other party's mail server hasn't configured it.

Microsoft KB 889651 - Recreating an SSL private key when you have the certificate and access to the server

Thu, 22 Oct 2009 21:00:22 GMT

http://support.microsoft.com/kb/889651/ This article describes how to recover a private key after you use the Certificates Microsoft Management Console (MMC) snap-in to delete the original certificate in Internet Information Services (IIS). You delete the original certificate from the personal folder in the local computer's certificate store. This article assumes that you have the matching certificate file backed up as a PKCS#7 file, as a .cer file, or as a .crt file. MORE INFORMATION When you delete a certificate on a computer that is running any one of the following versions of Microsoft Internet Information Services (IIS), the corresponding private key is not deleted: Microsoft Internet Information Services 5.0 Microsoft Internet Information Services 5.1 Microsoft Internet Information Services 6.0 To assign the existing private key to a new certificate, you must use the Microsoft Windows Server 2003 version of Certutil.exe. To do this, follow these steps: Log on to the computer that issued the certificate request by using an account that has administrative permissions. Click Start, click Run, type mmc, and then click OK. On the File menu, click Add/Remove Snap-in. In the Add/Remove Snap-in dialog box, click Add. Click Certificates, and then click Add. In the Certificates snap-in dialog box, click Computer account, and then click Next. In the Select Computer dialog box, click Local computer: (the computer this console is running on), and then click Finish. Click Close, and then click OK. In the Certificates snap-in, expand Certificates, right-click the Personal folder, point to All Tasks, and then click Import. On the Welcome to the Certificate Import Wizard page, click Next. On the File to Import page, click Browse. In the Open dialog box, click the new certificate, click Open, and then click Next. On the Certificate Store page, click Place all certificates in the following store, and then click Browse. In the Select Certificate Store dialog box, click Personal, click OK, click Next, and then click Finish. In the Certificates snap-in, double-click the imported certificate that is in the Personal folder. In the Certificate dialog box, click the Details tab. Click Serial Number in the Field column of the Details tab, highlight the serial number, and then write down the serial number. Click Start, click Run, type cmd, and then click OK. At the command prompt, type the following: certutil -repairstore my "SerialNumber" SerialNumber is the serial number that you wrote down in step 17. In the Certificates snap-in, right-click Certificates, and then click Refresh. The certificate now has an associated private key. You can now use the IIS MMC to assign the recovered keyset (certificate) to the Web site that you want.

Email I send is bounced. The report is "error 550" Sender Address Rejected.

Mon, 21 Sep 2009 16:02:22 GMT

SYMPTOM: You try to send email to someone and receive a message from the Mail Delivery System stating: "Undelivered Mail Returned to Sender. 550-Response: 550 5.7.1 <>: Sender address rejected: Backscatter 550 Sender verify failed (in reply to RCPT TO command)" CAUSE: The person you are trying to send email to is using an incorrectly configured mail server. The other mail server's administrators have implemented Sender Address Verification ("SAV") using the sender account. So when they attempt to verify an address their server connects and says HELO as requesting verification of you@yourdomain.com. DDC, like all properly configured mail hosting organizations will deny these messages since they are the principal source of "Backscatter SPAM". The sender is the source of backscatter SPAM. FIX: The other user should request proper configuration of their mailserver. The other party's mailserver needs to connect to DDC as some_real_user@mail.services.com. This is a configuration option in every Server Address Verification implementation. In this case, the other party's mail server hasn't configured it.

10. DuraDesk Maintenance and Software Management

Wed, 30 Sep 2009 17:27:39 GMT